DELIVERY
We offer free UK delivery for orders over £30. Delivery for orders under £3o up to 2kg is charged at a flat rate of £4.
If your order is able to be posted as a 'large letter' we will contact you via email to let you know. You will be offered a choice between a partial refund on the flat rate fee or added extras to the nearest value of the deficit between postage rates once packaging costs have been taken into account.
In the instance 'Collection' is selected at the checkout and postage is required the order will not be sent until the postage charge has been covered.
Although we aim to dispatch all orders within 5-7 days, as all of our wax melts are handmade in small batches this may lead to a small wait before orders are dispatched, potentially up to 10 days.
There may be occasions where once items are dispatched from Drop Dead Dirty delivery takes longer than expected or is lost within the postal system. In this instance we are required to wait 10 working days to claim for a lost package. We will be unable to resend or refund an order until the postage provider has confirmed the loss of this package.
We accept no liability if a delivery is delayed because payment has not been made by the customer or because of unforeseen issues with third party delivery/postage companies.
If you're not in to accept delivery and do not arrange a redelivery from your local delivery office, your parcel will be shipped back to us after 14 days. We will require postage to be paid again before we are able to re-ship the parcel.
Please note if an incorrect shipping address has been supplied, we will be unable to refund or resend your order. If the parcel is undeliverable and as a result returned to us, we can resend the order if provided the correct address and the new postage cost is covered.